Holiday Inn Glasgow Airport
We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.
Key Responsibilities
* Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
* Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
* Handle phone calls and emails, take reservations and accurately manage guest information
* Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
* Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
Benefits
* Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Who Is This Role For?
* Enjoys working with people and takes pride in making others feel welcome and at ease
* Communicates clearly, kindly and confidently in a guest‑facing environment
* Stays calm and organised, even when things are busy
* Likes being part of a team and contributing to a positive, supportive workplace culture
* Understands that great hospitality is about connection, care and consistency
* Wants to develop their skills within a people‑focused hotel environment
Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.
#J-18808-Ljbffr