The job description contains relevant information but can be improved for clarity and formatting. Here is a refined version:
Job Title: Service Advisor - Nissan Oxford
Job Reference: REQ10297
Date Posted: 04/10/2024
Application Closing Date: 10/06/2025
Location: Nissan Oxford
Salary: Competitive, including an uncapped OTE scheme and bonus
Hours: 45 hours per week, including Saturday mornings on a rota basis
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and purchase schemes
Job Category: Aftersales
EU Work Permit Required: Yes
About Marshall Motor Group
Marshall Motor Group is one of the UK’s largest car dealer groups, representing 24 major manufacturers with 143 stores across 34 counties. Part of Constellation Automotive Group, we offer significant career growth opportunities.
The Role
As a Service Advisor, you will be the main point of contact between customers and our workshop, based in the showroom. Full training is provided, including an induction programme, shadowing, and a buddy system to help you settle into your role.
Who You Are
* Previous customer service experience is essential
* Passionate about delivering excellent customer experiences
* Organized, attentive to detail, and able to manage your workload
* Confident in handling complex customer issues with support from management
* Tech-savvy, with experience using CRM systems preferred
What You’ll Do
* Build and manage customer relationships from initial contact through their journey
* Support customers proactively and positively throughout their experience
* Advocate for the business and customer, supporting decision-making for desirable outcomes
* Complete administrative duties accurately and sympathetically
* Support customers with future requirements and work as part of a team to deliver outstanding service
If interested, apply online. Our recruitment team will contact you to discuss this opportunity. We are committed to equal opportunity employment and welcome applicants regardless of gender, race, ethnicity, age, sexual orientation, religion, or disability.
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