The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.
The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.
Customer Accounts Analyst
Heidelberg Materials UK – Shared Service Centre (SSC)
Location: Chipping Sodbury
About Us
The Heidelberg Materials UK Shared Service Centre (SSC) plays a vital role in supporting the wider business through high‑quality administrative services and a strong focus on customer excellence. We work collaboratively, efficiently, and with a commitment to delivering consistently high standards across all service areas.
The Opportunity
Our Customer Accounts (CA) department is central to safeguarding business revenue and ensuring an exceptional experience for our customers. We are now looking for a detail‑driven Customer Accounts Analyst to join our high‑performing team.
This is an excellent opportunity for someone who enjoys problem‑solving, working with data, and communicating with customers to achieve real business impact.
What You'll Be Doing
As a Customer Accounts Analyst, you will be responsible for the effective management of customer accounts, including:
* Conducting risk analysis and setting appropriate customer credit limits
* Managing and collecting accounts receivable to reduce aged debt
* Analysing financial data to identify trends, risks, and improvement opportunities
* Proactively managing all aspects of customer accounts to ensure accuracy and compliance
* Building strong relationships with internal stakeholders and external customers
* Supporting continuous improvement initiatives within the SSC
What We're Looking For
* Experience within credit control, accounts receivable, financial analysis, or a related field
* Strong analytical skills and confidence interpreting financial data
* Excellent communication and relationship‑building abilities
* A proactive, organised approach with strong attention to detail
* Ability to work effectively in a fast‑paced, team‑focused environment
* Proficiency in Microsoft Excel and financial systems (SAP experience is an advantage)
What We Offer
* A supportive, collaborative working environment
* Opportunities for training, development, and career progression
* Competitive salary and benefits package
* The chance to contribute to a well‑respected industry leader
Rewards & Benefits
We're proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
* Competitive Package: Salary, bonus incentives, generous pension, and life assurance
* Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
* Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
* Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
* Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
Ready to Apply?
If you're motivated by data, driven to make an impact, and committed to delivering outstanding customer service, we'd love to hear from you.