Purpose of the Role
St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000 sq./ft of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.
The individual will assist supervision and direction of the team and ensuring that the resources are in place according to the business needs.
The guest services are open 7 days per week and support is aligned with the main opening hours of the retailers at SJQ. The services delivered include hands free shopping, luggage storage, gift cards, guest mobility, parcel collection, information…as the key areas of support.
The position interfaces with all teams, retailers, contractors, and other local and national businesses to ensure that the team is fully in the know and ready to answer any query that we will receive.
Key Responsibilities
1. Deliver high quality service to guests/customers.
2. Deliver up to date information about products and services with confidence.
3. Answering queries posed by our guests/customers.
4. Resolving issues and handling guest/customer complaints
5. Collecting guest feedback
6. Providing proactive customer feedback
7. Work within the team to ensure service standards meet required standards.
8. Ensure world class levels of guest service and operational standards are always mainta...