Job Description
Pertemps are delighted to be working with our public sector client to recruit a Community Alarm Response Officer on an ad hoc basis.Role: Hub Monitoring Practitioner (Ad Hoc)Location: EdinburghHours: Flexible / Ad Hoc shifts across a 24/7 service (including days, evenings, nights & weekends)Pay Rate:• Standard rate: £14.51 per hour• Unsociable hours: up to £23.30 per hourDuration: Temporary ongoing (ad hoc shifts)Start Date: ImmediateA full clean UK driving licence is requiredThis role requires a PVG Certificate (£59 for a new application or £18 to update an existing certificate) About the RoleThis is a rewarding opportunity to join a 24/7 Assistive Technology Enabled Care service on a flexible, ad hoc basis.You’ll play a vital role in supporting elderly and vulnerable individuals, helping them remain safe and independent in their own homes. This role is ideal for someone looking for flexible work while still making a genuine difference in the community. What You’ll Be Doing• Handling incoming alarm calls and emergency contacts within a busy monitoring hub• Providing reassurance, advice and support over the phone• Responding in person to emergencies, including falls and welfare concerns• Carrying out dynamic risk assessments during visits• Assisting individuals safely using approved moving and handling techniques• Liaising with emergency services and partner organisations• Installing and maintaining telecare and assistive technology equipment• Accurately recording all actions on internal systems• Handling sensitive situations with professionalism and care What We’re Looking ForEssential:• Experience in health, social care or a similar frontline role• First Aid or Moving & Handling training• Confident communication skills (phone and face-to-face)• Ability to stay calm and make decisions in high-pressure situations• Good IT skills and accurate record-keeping• Flexible approach to ad hoc shift work across a 24/7 rota• A compassionate, resilient and team-focused attitudeDesirable:• Experience in call handling or contact centre environments• Knowledge of telecare or assistive technology Why Apply?• Flexible, ad hoc shifts to suit your availability• Opportunity to gain valuable experience in a specialist service• Work that has a real impact on people’s safety and wellbeing• Competitive pay with enhanced rates for unsociable hours Apply today if you’re looking for flexible work where you can truly make a difference.