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Part-time Customer Service Advisor
Unit: Consumer
Location:
Merthyr Contact Centre, Merthyr Tydfil, United Kingdom
Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Working hours:
* Monday to Friday: 16:45-21:00
* Saturday and Sunday: OFF
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You might help with simple device questions or more complex issues to keep customers connected with loved ones. Each day brings new challenges.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We value work-life balance and offer flexibility, including scheduling your own breaks, banking time, and occasional home working to support your personal needs.
What’s in it for you?
* Starting hourly rate of £12.82, plus incentives and bonuses
* Huge discounts on EE & BT products, saving hundreds of pounds annually
* Access to a 24/7 online GP service for you and your immediate family
* Market-leading paid carer’s leave, up to 2 weeks, for colleagues caring for family or friends
* Family leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave
* Support to develop your career within EE
* Volunteering days to give back to your community
* Optional private healthcare and dental insurance for you and your family
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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