We have an exciting opportunity for the right individual to join us as a Customer Service Assistant working evenings and weekends based at Ancholme Leisure Centre and the Pods.
You will join a busy, fast paced, front of house customer service team to provide a flexible approach to cover and assist the team to ensure both reception areas, phones and other forms of customer contact solutions are staffed in line with business needs.
This role would be ideal for you if you are a customer focused individual with a strong interest and/or experience in fitness and wellbeing.
The purpose is to provide a friendly and efficient operation of the front of house service to customers, staff, site visitors including contractors and the general public. As first point of contact for our leisure centre services you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff, customers and service users alike.
You will need a high level of working knowledge of computer systems and possess excellent organisational skills. You will be confident in completing both individual and team tasks and a non-judgmental attitude is essential.
The main duties of the post holder are:
To provide information, advice and guidance to customers and their queries over the telephone, email and in person.
To meet and greet visitors to the leisure centre providing a friendly and efficient front of house service.
Sales experience to support and advise customers on membership options available to them and ancillary sales.
Is pro-active and enthusiastic and able to work on own initiative.
Possesses excellent communication, administrative and organisational skills alongside reception and administration experience.
Experience of cash handling. Excellent customer service skills - polite, courteous and helpful manner
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.