Service Engineer 50% Global - Remaining site based Main Purpose of Job We have an excellent opportunity for a Service Engineer, Electrical/Mechanical. The position is working for a very well established Scientific/Engineering company on commissioning and technical support. You will ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the service business. Role and Responsibilities Tasks include: * Providing technical support and advice to our clients customers, distributors and colleagues via our telephone helpdesk, service email and site visits. * Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. * Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. * Complete service reports for all jobs, noting the work done and highlighting issues for further action. * Occasional support of design and development through product testing. * Occasional building of instruments in accordance with Turnaround Time targets. * Maintain databases on customer service in order to produce reports on KPI’s such as MeanTime-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. * Travel within the UK and internationally as required. * Re...