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IT Support Analyst (Law Firm), Watford, Hertfordshire
Client: DGH Recruitment
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL
Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and the Senior Service Desk Specialist. The primary point of contact within the IT Service Desk, the analyst must have excellent customer service skills, the ability to multi-task, and remain calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests reported via all mediums
* Accurately recording incidents and requests and responding within the set SLA
* Maintaining and updating incidents and requests
* Alerting Senior Analysts and Managers of recurring incidents and potential issues
* Keeping customers informed and updated
* Escalating problems to senior team members and third-party suppliers when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC hardware and operating systems
* Awareness of Active Directory
* Experience logging tickets in ITSM call logging software
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