A leading automotive company in Farnborough is seeking a Customer Process & Training Manager on a fixed-term contract until October 2027. This role is vital in enhancing customer experience through effective training and process optimization. The successful candidate will work closely with Subject Matter Experts, create tailored training materials, map processes, and assess changes in practices to ensure compliance with luxury brand standards. Experience in process mapping, customer service, and preferably in an automotive context is essential.
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