Executive Enquiries Advisor x2 Pay: £14.34 PAYE per hour Job Type: Temporary (until September 2026) Location: Pitsea, SS13Role Overview We are recruiting for two Executive Enquiries Advisors to support within a Contact Centre & Complaints environment. This role is responsible for managing high-level, escalated complaints and enquiries received via senior channels such as the CEO's office, MPs, and Councillors, ensuring resolution is handled efficiently and in line with industry regulations. Day-to-Day Responsibilities Manage and respond to escalated complaints and enquiries from senior channels including CEO office, MPs, and Councillors Ensure all cases are handled in line with the Housing Ombudsman Complaint Handling Code Work closely with internal teams to gather relevant information and provide accurate, timely responses Maintain clear and accurate records of all interactions to ensure accountability and transparency Monitor and meet SLA requirements, ensuring prompt response and resolution times Provide feedback to senior stakeholders on complaint trends to support continuous service improvement Deliver high-quality resolutions with a focus on customer satisfaction and first contact resolutionRequired Skills & Experience Proven experience in a similar role within a contact centre or customer service environment Experience within social housing or a public sector setting (desirable) Strong working knowledge of t...