First Point Group is recruiting for a Key Account Manager (Telecoms SaaS experience) with 10 years of experience. Our client is a global provider of B2B SaaS-based solutions for the telecommunications industry therefore role requires a deep level of technical software / technical presales understanding such as API Integrations. The successful candidate must have proven experience managing international corporate / enterprise customers, selling complex software solutions and able to have complex software-related technical discussions with customers. This opportunity is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom companies. The Key Accounts include American-based companies which means the successful person must be open to be flexible with their working hours against American timezone. PLEASE NOTE - sponsorship can not be provided. Candidates must live in the UK with valid rights to work. THE OPPORTUNITY This is a customer-focused Key Account Manager position, initially 70% farming, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts. Over time, the role will evolve to include approximately 50% new business (hunting) as the account base matures and new opportunities are identified. You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases. RESPONSIBILITIES Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion Act as the primary commercial point of contact for customers, building trusted, long-term relationships Drive upsell and cross-sell opportunities across software modules, features, and services Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth Identify and develop new business opportunities within existing customers, transitioning into light hunting over time Work effectively across multiple time zones, including regular interaction with US-based customers Maintain accurate forecasting and account planning in CRM systems EXPERIENCE Minimum of 10 years of proven experience as a Key Account Manager / Account Manager / Customer Successled commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms Strong background in farming existing enterprise accounts, with demonstrable growth and retention success Experience managing international customers ; exposure to US and/or APAC accounts is highly desirable Comfortable working flexible hours to support customers in American time zones Experience selling complex, high-value software solutions with long sales cycles Strong commercial acumen, negotiation skills, and stakeholder management capability Ability to operate in a scale-up or high-growth vendor environment Self-motivated, structured, and comfortable working autonomously