1. Hybrid (3 days on-site)
2. Global Business
About Our Client
Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions
Job Description
3. Capture and record customer data to understand Customer Service performance and outputs across data stream including CRM (Hubspot) & ERP systems
4. Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction
5. Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service
6. Create data-driven recommendations to improve customer satisfaction, efficiency and support commercial performance
7. Analyse, interpret and understand data around Customer