Job Title: Customer Service Coordinator
Salary: Circa £28,000
Location: Borehamwood
Contract: Permanent
Hours: Permanent – 40 hours per week shift patterns between Monday to Sunday, 8am to 8:00pm
We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team.
SKILLS REQUIRED
- Proven customer service experience
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs and targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
- Confident and professional telephone manner with excellent communication skills
RESPONSIBILITIES
- Dealing with inbound and outbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- WFH on the weekends
- Auto-enrolment pension
- Free parking on site
- Opportunity to earn incentives with good performance
-Bonus scheme
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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