Anderson Knight is delighted to be partnering with a leading financial services organisation to recruit a Customer Service Advisor within their Payment Support Team. This is a fantastic opportunity for someone who thrives on problem-solving, building strong customer relationships, and delivering excellent service in a supportive team environment. You’ll be at the heart of helping customers who may be experiencing financial difficulties, guiding them towards fair, sustainable, and positive outcomes. Working hours: • Monday to Friday (rotational shifts): o 8am–4pm (3 weeks) o 12pm–8pm (1 week) • Weekend cover: 1 in 4 weekends (Saturday or Sunday, 9am–5pm or 10am–6pm) – with a day off in lieu. • Hybrid working: After training and probation, typically 2 days in the office and 3 days from home. Salary: £23,000-£25,000 What you’ll be doing: • Providing first-class support to customers who have fallen behind on payments, ensuring every interaction is handled with empathy and professionalism. • Taking inbound and outbound calls, accurately recording information, and maintaining compliance with company and regulatory standards. • Working with customers to understand their circumstances, carrying out affordability assessments, and agreeing on suitable repayment solutions. • Building trust through clear communication and effective negotiation while always putting fair customer outcomes first. • Achieving performance targets while demonstrating resilience and a proactive approach to challenges. What we’re looking for: • Experience in financial services or collections would be an advantage, but strong customer service experience is most important. • The ability to manage sensitive conversations with empathy and discretion. • A good understanding of Treating Customers Fairly (TCF) principles. • Excellent communication skills and a high level of attention to detail. • A positive, solutions-focused mindset and a genuine desire to help customers. Benefits: • 33 days’ holiday (25 days annual leave 8 public holidays). • An additional day off for your birthday. • Discretionary bonus scheme. • 15% pension contribution. • Private medical insurance and eyecare support. • If you’re looking for a role where you can make a real difference to customers, with a company that values fairness, flexibility, and care, we’d love to hear from you. Please send your CV in confidence to apply