Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Luggage Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Luggage Porter are:
Annual earnings up to £30,000.00 (£26,158.70 base salary + non-contractual tronc)
Pension scheme with company contributions
50% discount in all our restaurants and Spas across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Complimentary laundry
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Luggage Porter, to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Luggage Porter, your main duties and expectations for the role will include:
To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.
To maintain a positive approach at all times, especially in handling problems and to process all guest queries (in different forms- e-mail, calls, face to face) and to contactand inform,in a clear and concise mannerthe appropriate departments where specific problems or enquiries have arisen.
To maintain all equipment and the Lobby at an excellent standard, including polishing trolleys, ensure the Luggage room remains clean and tidy at all times, drying the lobby during rainy weather and general clearing of debris in the Lobby and forecourt area.
To work both days shifts and night shifts on a rotational basis as well as be flexible to short term shift changes as per business demands and decisions of Line Manager.
To provide luggage porter services for hotel Guests and visitors in line with Standard Operating Procedures including: delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest.
You will be required to work 40hours per week, on a shift rota.
We are
Best Employer for 2021 at Springboards Excellence Awards
One of the happiest hotels in London
Earth Check Silver Certified 2023
2 rosettes
Hoteliers Charter Approved
Preferred Hotels & Resorts member
Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this Luggage Porter role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK
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