Overview
IT Helpdesk Manager
Location: Godalming, Surrey
Salary: Up to £38,000 per annum (Depending on skills and experience)
Vacancy Type: Permanent
Closing Date: 16th October 2025
The school is a leading coeducational independent school located on a picturesque 250-acre campus in Surrey. Established in 1611, they are committed to providing an exceptional education that empowers students to achieve their full potential in a supportive and inclusive environment. Their core values of kindness and belonging are fundamental to their thriving community.
The Role
The Helpdesk Manager is responsible for overseeing the delivery of high-quality IT support services across the school, ensuring that the Helpdesk team provides timely, effective, and customer-focused assistance.
This role requires a proactive, adaptable, and service-oriented approach, with strong leadership and communication skills and a technical background to support a multi school environment.
Responsibilities
* Oversee the delivery of high-quality IT support services across the school
* Ensure the Helpdesk team provides timely, effective, and customer-focused assistance
* Lead and develop the Helpdesk staff, fostering a proactive and service-oriented culture
* Coordinate IT support across multiple schools within the environment
Skills and Qualifications
* Microsoft Operating System installation and support
* Microsoft Application Software installation and support
* Apple Mac computers and devices
* Windows 10/11 and Office 365
* Hardware installation and support in a networked environment
Desirable Skills and Knowledge
* Some experience in supporting different AV setups
* Basic knowledge of IP Telephony
* Some experience supporting iPhones, iPads, Android and other mobile devices
Benefits
* Competitive contributory occupational pension scheme
* Death in service benefit up to the age of 70 (If not already included in occupational pension scheme)
* Cash Health Plan currently provided by +Medicash
* Payment for eye tests for users of visual display screen equipment, and a contribution currently amounting to £50 to the cost of any corrective eye wear (Normally claimable once every 3 years)
* Personal Accident insurance
* Access to an Employee Assistance Programme
* School fee remission (subject to eligibility)
* Membership of the School Sports Centre
* Membership of the School's 9-hole golf course at a reduced subscription
* Participation in a 'Cycle to Work' scheme (Subject to eligibility)
* Salary sacrifice on electric vehicles (Subject to eligibility)
* Lunches, during your normal working day
* Free on-site parking
* Invitations to school productions and concerts throughout the year
* Use of the School Library to borrow books & other media
* Continuing professional development as part of their talent management programme
To Apply
If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application.
https://jobs.charterhouse.org.uk/tlive_webrecruitment/wrd/run/ETREC106GF.display_srch_all?WVID=47509606Qj
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