Due to continued growth at All Med Pro, we are looking for an outstanding Claims Handler to join our expanding team. This is an excellent opportunity to become part of a respected, fast‑paced organisation recognised for its high‑quality broking standards, exceptional client service, and specialist industry expertise.
In this role, you will play a key part in managing insurance claims from first notification through to settlement, ensuring every client receives a clear, professional and supportive experience. You will need strong relationship‑building skills, confident communication, and meticulous attention to administrative detail to ensure claims are handled accurately and efficiently.
Key Responsibilities
* Act as point of contact for clients, handling inbound and outbound calls regarding claims.
* Guide clients through the claims process, explaining next steps clearly and providing reassurance.
* Build and maintain positive relationships with clients, insurers, loss adjusters, and third parties.
* Accurately record claim information and correspondence on internal systems.
* Ensure all claims documentation is complete, correct, and submitted within required timescales.
* Monitor claim progress and proactively follow up to support timely resolution.
* Handle administrative tasks efficiently, including emails, reports, and system updates.
* Maintain confidentiality and comply with FCA, data protection, and company procedures.
Key Skills & Attributes
* Strong relationship and customer service skills.
* Confident and professional telephone manner when speaking with clients.
* Excellent attention to detail and accuracy in administrative work.
* Strong organisational skills with the ability to manage multiple claims at once.
* Clear written and verbal communication skills.
* Ability to work calmly and professionally in pressured or sensitive situations.
* Proactive, reliable, and able to work independently as well as part of a team.
Experience & Knowledge
* Previous experience in insurance, claims handling, complaints, or a client facing administrative role preferred.
* Understanding of insurance claims processes is desirable but not essential.
* Awareness of FCA regulation and Treating Customers Fairly principles is an advantage.
IT Skills
* Accurate data entry skills.
* Confident use of Microsoft Outlook, Word, and Excel.
* Experience using insurance systems (e.g. Acturis) is desirable.
What We Offer
A supportive and engaging environment where proactive individuals can develop their skills and contribute to the success of the organisation. We value professionalism, initiative, teamwork, and a client‑first approach.
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Benefits:
* Casual dress
* On-site parking
* Private medical insurance
Work Location: In person