About The Role
Location: London, EC4N
Salary: £42,000 per annum
Hours: Monday to Friday, 8am – 6pm (dependent on service requirements)
We are looking for an Office Manager to lead and oversee our administrative and helpdesk functions, ensuring operational excellence and seamless support for our teams. This role is ideal for a highly organised and proactive leader who thrives in a fast-paced environment and is committed to delivering outstanding service.
Key Responsibilities
* Lead and manage the administration and helpdesk teams, ensuring efficiency, accuracy, and exceptional customer service.
* Oversee administrative operations, including maintaining service records, training logs, and helpdesk data.
* Ensure payroll accuracy, managing weekly payroll processes via Smart Task or similar platforms in coordination with Operations Managers.
* Monitor and report on administrative and helpdesk performance, providing insights to senior management.
* Ensure seamless communication between operational, administrative, and helpdesk teams to support service delivery.
* Optimise resource allocation, ensuring teams have the tools and supplies needed to perform efficiently.
* Problem-solving and resilience, providing operational support during peak periods, holidays, and unforeseen absences.
* Manage invoice reconciliation, gathering and analysing data for accurate monthly reporting.
About You
Are you a detail-driven and people-focused professional who excels in managing administrative operations and leading teams? If you have a strong background in administration, helpdesk management, payroll, and operational support, we would love to hear from you.
Qualifications and Attributes
* Proven experience in an administration management role, ideally within facilities management or a similar sector.
* Strong leadership skills, with the ability to motivate and develop teams.
* Excellent organisational and problem-solving abilities, with the ability to manage multiple priorities.
* Experience using Smart Task or similar payroll and scheduling platforms.
* Confidence to make decisions and drive operational improvements.
* A proactive mindset with a strong commitment to customer satisfaction and service excellence.
If you're ready to bring your expertise to a dynamic and supportive environment, we encourage you to apply.
About The Company
Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is driven by the passion and commitment of our extended family, who together deliver happiness across thousands of client sites every day. We recruit first and foremost on our values, so for those committed to living them alongside us, there is no better place to work.
Our Purpose: To create happiness in ourselves and others. We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values: We are a family. Sharing makes us stronger. Own your space. Be honest. Have the courage to do the right thing, even when no-one is watching. Treat clients like our best friends. Start with Wow. Don’t just talk. Do.
Atlas commits to be an Equal Opportunities Employer and aims to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce reflect the community in which it operates.
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