Social network you want to login/join with:
? Now Hiring: Claims Assessment Analysts – Financial Mis-Selling & Bank Fraud
? Location: Manchester or London (on-site, 5 days/week) ? Start Date: ASAP (Monday preferred) ? Positions Available: 3–4
We’re working with a rapidly scaling, SRA-regulated law firm backed by a private family office, building out its new Bank Fraud Division. This team will sit at the heart of a firm combining litigation, technology, and consumer justice. If you’re passionate about protecting consumers from financial wrongdoing and have experience in triage, credit assessment, or complaint-handling — we want to hear from you.
? The Role: You’ll be the first point of contact for individuals who believe they’ve been victims of bank fraud or mis-selling. This is a call-centre-style position in a legal environment — assessing eligibility, asking the right questions, and preparing claims to be passed onto the legal team.
? Key Responsibilities:
* Handle inbound client enquiries by phone and email
* Interview claimants and assess the basic merits of the case
* Use structured questions to determine claim viability
* Collect and organise supporting documentation (e.g. bank statements, credit agreements)
* Prepare concise case summaries for legal progression
* Maintain accurate CRM records
* Flag complex or vulnerable cases to senior colleagues
? What We're Looking For:
* Experience in high-volume complaint-handling or triage (FOS, banks, legal support roles, claims management, etc.)
* Clear, empathetic communication style
* Confidence with documentation and digital systems (CRMs, trackers)
* An understanding of Consumer Duty, FCA regulations, or redress processes is a plus
* No legal qualification required — just great judgment and structure
* Help launch a new department with huge growth potential
* Join a collaborative, values-driven team
* Permanent roles with full training provided
* Play a vital role in driving consumer justice through ethical claims handling
#J-18808-Ljbffr