Are you a passionate about building strong relationships and delivering exceptional service, whilst making a real impact in growing the business?
As a Customer Support Executive, you will be dealing with inbound and outbound enquires through phone and email. This is a B2B role, and you will be supporting your customer base from general enquiries, creating orders and payments, onboarding customers and a point of escalation.
This is a rapidly growing company who are making a mark in their sector, with a generous benefits package which includes city centre parking.
This is an onsite position, where you will be in the office 5 days per week.
Responsibilities & day to day duties of a Customer Support Executive
* Making inbound and outbound B2B calls, to industry partners
* Building long lasting relationships with your customer base
* Processing orders and payments, dealing with general enquiries, onboarding new customers
* Be the first point of contact for your customers
* Liaise with other departments as required
Skills & experience required as a Customer Service Representative
1. The ideal candidate will have at least 18 months experience in a customer service in a B2B environment and managing customer accounts.
2. Contacting customers via the phone and email
3. Upselling additional products to your ...