Main area Paediatrics Grade Band 5 Contract 9 months (Full time - 37.5 hours per week fixed term contract) Hours 37.5 hours per week (Full time - 37.5 hours per week) Job ref 199-7596663-FM-MT
Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon NHS Town Croydon Salary £35,763 - £43,466 pro rata pa incl HCAS outer Salary period Yearly Closing 14/12/2025 23:59
Paediatric Team Lead
Band 5
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Paediatric Team Lead
Band 5, Fixed Term 9 months
The Children’s Services department aims to look after the secondary needs of sick children, offering a combined integrated acute medical and community care for both inpatient and outpatients. The outpatient clinics are held in the Willows, CDC and various satellite sites such as Parkway, Leander Road, Waddon and Purley memorial hospital. The Patient Pathway Team Leader will provide senior support and expert knowledge to the team of patient pathway coordinators within the Point of Delivery team (POD), as well as other administrative staff within the POD. The team leader will work with another team leader as a joint team to oversee all administrative and clerical process to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The team leader will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Service Manager.
Interview Date - TBC
Main duties of the job
Staff Management
* Line manage Patient Pathway Coordinators and other administrative staff as appropriate within the POD.
* Ensure that annual leave, flexible working and sickness is managed and recorded accurately for staff directly managed and that adequate cross cover arrangements are in place.
* Record staff information on electronic system (e-roster).
* In line with Trust’s policies be responsible for managing individual performance and for resolving poor performance.
* Be responsible for continuing personal and professional development of staff and undertake yearly appraisals.
* Schedule and lead regular team meetings.
* Assist in the recruitment of staff with the appropriate skills to support the needs of the POD.
* Responsible for training staff on IT and business systems (paper and processes).
* Act as super user for IT systems.
* Ensure training needs, including business systems, of staff are met to be able to provide a patient focused service, as well as mandatory training.
Refer to full JD
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Qualifications
* Educated to degree or equivalent experience/qualification
* Evidence of ongoing training and development related topics
Experience
* Experience of working in a multidisciplinary team
* Experience of handling complaints
* Ability to plan, prioritise and delegate workload Manage and interpret data correctly to inform decision making Pays attention to detail Ability to initiate & coordinate change to own working practices
* Management experience with experience of conducting staff appraisals and setting objectives in line with Trust objectives and PDPs
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: krft.askrecruitment@nhs.net
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
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