Support & Ops Specialist EN+DE, Amazon Freight EU, Coalville
Client:
Amazon UK Services Ltd.
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e73df870cac4
Job Views:
8
Posted:
18.07.2025
Expiry Date:
01.09.2025
Job Description:
The Support & Ops Specialist facilitates the flow of information between Amazon Freight and external customers, proactively resolving potential issues that impact customer experience and performance. Responsibilities include researching and querying internal tools, making real-time decisions, and communicating effectively with stakeholders (verbal and written).
The candidate should communicate proficiently in both verbal and written English and German, recommend process improvements, and drive them to completion.
Key responsibilities:
* Proactively monitor customer shipments to identify, address, and prevent issues.
* Develop and execute service recovery plans.
* Maintain continual, proactive communication with customers and external partners to ensure a seamless experience.
* Identify root causes of defects and drive efficiency improvements, escalating issues as needed.
* Work within time constraints to meet business needs.
A day in the life:
The role involves facilitating information flow, resolving issues proactively, and maintaining effective stakeholder communication to ensure customer satisfaction and operational performance.
About the team:
Amazon Freight (AF) is a pioneering B2B startup within Amazon Transportation Services in Europe. The role leads the AF EU Operations Less than Truckload, part of the Pan-European central control center for Amazon Freight support and transportation execution, focusing on planning, scheduling, and supporting transport orders.
Basic qualifications:
* Proficiency in English and German (minimum B2 CEFR)
* Experience communicating with stakeholders at all levels
* Experience with MS Office (Word, Excel, Outlook)
* Experience analyzing data and creating reports for leadership
Preferred qualifications:
* Knowledge of process improvement techniques (e.g., kaizen, gemba, process mapping, Aces certification)
* Experience in logistics environments
* Experience with SQL and databases in a business context
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