Burton upon Trent
£32,000 - £35,000 DOE
Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK.
They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.
The Role
As a Hire Controller, you'll be responsible for:
* Handling incoming customer calls and emails.
* Logging breakdowns and service requests.
* Scheduling and coordinating field service engineers.
* Managing engineer diaries and workloads.
* Keeping customers updated on job progress.
* Raising service documentation and job records.
* Liaising with internal departments to ensure jobs are completed efficiently.
* Prioritising urgent breakdowns and allocating resources accordingly.
* Delivering excellent customer service at all times.
What We're Looking For
1. Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
2. Strong organisational and planning skills.
3. Excellent communication skills.
4. Ability to manage multiple tasks in a busy environment.
5. Good IT skills, including Microsoft Office.
6. A customer-foc...