EiS is offering an exciting opportunity for motivated individuals to join their team as IT Apprentices. As a trusted technology partner to the public, private, and education sectors, EiS is driven by innovation and guided by values that put customers first. -Managing incoming tickets from end-users, covering service requests and incidents -Installing and licensing software in response to user needs -Ordering and reconciling hardware and peripherals, following up on discrepancies as needed -Maintaining adequate stock and accurate inventory records for IT assets -Managing asset records, including software licenses, warranties, contracts, and support agreements -Producing regular and ad-hoc reports from asset and peripheral registers -Supporting updates to client technologies and systems -Administering Active Directory, Azure Active Directory, Intune, and cloud-based portals -Managing user accounts, access, security groups, and permissions -Assisting with additional IT duties as required in line with skillset This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.