Customer Relations Advisor
Temporary - ongoing with potential to go permanent
Main Duties
* Communicating with the client’s business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
* Liaising with colleagues who organise release of information within the current Data Protection guidelines.
* Considering possible regulatory breaches or operational incidents which could affect the business or customer.
* Logging details and updating information on the inhouse systems as they arise for others in the team to review if needed.
* Recording findings and answering questions raised over the phone as well as email and on-line chat.
* Keeping an eye out for patterns / trends that might arise and raise awareness to the management team for further investigation.
Lloyd Recruitment Services are an equal opportunities employer.
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