Associate Director - London
Mixed-Use Property Management (Residential focus)
Role Purpose
Managing your own workload to deliver all property management activity, as listed in the key responsibilities below.
Key Responsibilities
* Manage the transition of clients/properties in and out of CBRE management
* Compliance relating to sites under their control, taking action or escalating any issues relating to non‑compliance
* Carry out property inspections
* Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
* Taking the appropriate action in response to any legal notice received in relation to a managed property
* Preparing data for client meetings in conjunction with their line manager
* Attending client meetings, ensure recording of minutes and carrying out of actions arising
* Ensure rent demands are raised accurately and on time
* Ensure credit control targets are met for rent and service charge collections
* Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
* Ensure all tenant application fee invoices are raised and paid promptly
* Review and obtain approval of service charge budgets, alongside on‑site facilities teams
* Review service charge cash flows and budgets monthly/quarterly subject to client requirements
* Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
* Identify and progress opportunities for cross‑selling activities
* Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis
* Ensure recording of minutes of occupier meetings and 1‑2‑1 meetings are completed within 5 working days and carrying out all actions arising
* Take appropriate action for all forthcoming diary / lease events
* Identify opportunities for providing additional services to clients and put proposals to line manager
* Review tenant applications and prepare client recommendations for approval by line manager
* Be fully conversant with, and adhere to, the rules and procedures contained in the Company's FCA Insurance Business Compliance Manual
* Explore opportunities for new business generation and be an effective presenter
Person Specification/Requirements
* Preferably RICS or ATPI qualified
* Experienced in people management
* Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
* Able to build and maintain colleague and client relationships
* Understand and grow knowledge of a client's investment objectives
* Able to recognise opportunities for selling additional services to clients
* Able to build and maintain tenant / customer relationships
* Understand the principles of lease structure and be able to read and understand a lease
* Understand the principles of turnover rent and able to read and understand a turnover rent clauses
* Be able to apply legal principles of tenant applications for consent and the processes to be followed
* Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
* Understand VAT, banking and credit control methods
* Understand and apply all CBRE procedures relating to work activities
* Able to use IT software such as Word, Excel and other databases
* Understand and use industry / CBRE specific IT applications
* Able to contribute to team and department business plans
* Able to delegate, supervise and develop junior team members
* Able to work as part of a team, supporting other team members and recognising the work of others
* Build and maintain relationships with other parts of the wider CBRE service lines
* Excellent interpersonal skills
* Ability to prioritise and co‑ordinate tasks efficiently ensuring all deadlines are met
* Maintains a positive attitude towards routine tasks and workload
* Accurate and exceptional attention to detail
* Pro‑active and enjoys working autonomously and as part of a wider team
* Confident and assertive where required
* Sociable and outgoing
* Flexible approach to work
* Understands and appreciates the importance of using discretion
We welcome all applicants.
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