Job Description We are seeking a Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory. Responsibilities: Deliver outstanding service to customers by addressing enquiries and requests promptly and managing the delivery of customer correspondences within the agreed company framework, timescale and deadlines Maintain accurate client records and comply with regulatory requirements on all matters Assist customers in making tailored changes to their policies as per their needs Adhere to processes and procedures for all service-related matters and escalate upwards as appropriate Contribute towards projects designed to improve the service offered by the business Handle the administration of organisational claims process Proactively identify and report trends in customer enquiries to help improve products and services Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction Participate in ongoing training and development programmes to enhance product knowledge and customer service skills Maintain a high level of confidentiality when handling sensitive customer information Achieve and exceed performance targets related to customer satisfaction, call handling times, and first-call resolution rates