What's involved with this role: Job Title: Housing Management and Coordination Lead Tenancy Officer Ref: Rugby RQ1593224 Pay rate: £21.14 per hour PAYE Role length: Anticipated 3 months Working arrangements: Hybrid working with 3 days in the office - may be expected to attend the office more in the first few weeks DBS requirement: A Standard DBS is required for this role Additional requirement: A Driving Licence is required for this role The role: We are seeking an experienced and motivated individual to join the Housing Services team as a Housing Management & Coordination Lead Officer. This is a key role where you will lead on tenancy enforcement and play a vital part in sustaining tenancies across both General Needs and Independent Living schemes. You will take a proactive approach in legal proceedings concerning tenancy matters and provide high-level supervision and support to Housing Officers and Housing Coordinators. By reviewing complex cases, offering guidance, and facilitating multi-agency working, you will contribute significantly to preventing evictions and improving housing outcomes for residents. Key responsibilities: Represent in legal proceedings related to housing management and tenancy enforcement Conduct final reviews of tenancies at risk of eviction, recommending next steps to sustain tenancies Supervise and support Housing Officers and Housing Coordinators in delivering housing management services Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care Investigate complex and high-risk anti-social behaviour and neighbour dispute cases, including the coordination of legal actions Liaise with internal departments and external agencies to support tenancy sustainment through collaborative working and personalised support packages Ensure accurate recording and monitoring of all tenancy management activities using housing management systems Support the promotion of tenant participation, equality, and community cohesion across the borough Lead and organise multi-agency case conferences, ensuring appropriate interventions are in place for successful tenancy outcomes Monitor the use of noise recording equipment and respond appropriately to reported issues Prepare statistical reports and recommendations to improve housing services What the client is looking for: Working towards full membership of the Chartered Institute of Housing or equivalent qualification Ability to maintain confidentiality and compliance to Human Rights and Data Protection legislation Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing Be able to carry out day-to-day administrative tasks. Ability to make concise written reports in a timely and accurate manner Ability to demonstrate tact and sensitivity Ability to follow laid down policies and procedures Previous experience of supervising staff in a Housing environment Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate Previous experience dealing with the public both face to face and by telephone with a varying customer base Confident with financial issues Basic statistical work experience A minimum of 2 years relevant experience in a customer focused environment Experience of enforcement and ability to use enforcement tools available and previous experience of representing at Court How to Apply: Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.