37.5 hours per week At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. The Purpose of the role is: As an integral part of Bristol Hospital Senior Management Team you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders. Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery. Key responsibilities include but are not limited to: • To support the Hospital Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets • To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals • To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health. • Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information • Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness • Deliver a patient pathway that ensure high levels of customer service to all beneficiaries • Endorse the charity’s connected service propositions to the local consumer market in line with the Hospitals sales plan • To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities. • Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge. • Coach, mentor and role model a ‘Customer First’ culture. As Director of Operations, you will need to have: • Significant, proven commercial experience • Strong influencing skills • Financial management experience and analytical skills • Experience of managing outsourced services • Project management experience • A proven track record of change management • Ideally experience of working in a healthcare or regulated environment We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.