Job summary
Royal Docks Medical Practice are looking for two part-time, preferably experienced GP receptionists with excellent communication and customer service skills to join our friendly team. This is a permanent position, (one morning shift available - 8am-1.30pm and one afternoon shift available - 1.30pm-6.30pm, Mon-Friday. In addition, at least one Saturday per month, working on a Rota system) subject to review with 6 months provisional period.
You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Practice. With good inter-personal skills and able to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills.
Applicants must be willing to work flexibly to cover holidays.
We offer
* A comprehensive induction and orientation
* A competitive salary for this role
* 4 weeks annual leave increasing to 5 weeks in year 2 of employment plus bank holidays (pro-rata)
* NHS Pensions Scheme
* Training and ongoing development to support their role
Main duties of the job
Our Receptionists deal with our day-to-day patient contact, handling incoming calls requesting appointments and enquiries, and welcoming patients into the Surgery. Receptionists also do much more, supporting the GPs and Nurses with keeping patients informed about their health. We are looking for enthusiastic, professional, clearly spoken receptionists who preferably have experience of working within a busy GP surgery using EMIS WEB Clinical System.
Full training and support would be offered to the successful applicant.
About us
The Royal Docks Medical Practice is a Teaching & training Practice for medical students based at Barts Health. We often have a trainee registrar doctor/FY2 doctor completing their General Practice training.
We are situated in Beckton E6 Royal Docks area which is close to Cyprus DLR.
The Royal Docks Medical Practice serves a population of just over 12340 patients from diverse backgrounds. We are a forward thinking and progressive practice, constantly working to improve standards, the patient journey and clinical outcomes. Our clinical workforce consists of GP Partner, Salaried GPs, GP Registrars, Practice Nurses, clinical pharmacist, physiotherapist and Social Prescriber 1 Care Co-ordinator. This clinical team is supported by a managerial, admin and reception team.
You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the Royal Docks Medical Practice.
Date posted: 09 April 2025
Pay scheme: Other
Salary: Depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A4353-25-0000
Job locations: 21 East Ham Manor Way, London, E6 5NA
Job description Job responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Clearing and re-stocking of consulting rooms as required
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* The monitoring of stationery and other supplies
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Person Specification Qualifications Essential:
* Good standard of general education
* GCSE Mathematics C or above
* GCSE English C or above
Experience Essential:
* Experience of working within General Practice
Skills Essential:
* Excellent communication skills
* IT skills
* Clear, polite telephone manner
* Time Management and the ability to work to deadlines
* Interpersonal skills
Employer details
Employer name: The Royal Docks Medical Practice
Address: 21 East Ham Manor Way, London, E6 5NA
Employer's website: https://www.royaldockspractice.co.uk
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