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Job Title: Field Care Supervisor
We are looking for a passionate Field Care Supervisor to become an ambassador for Cera and an extension of our family. You'll carry out initial introductions, construct care plans, conduct client assessments, and shadow Care Workers to monitor the provision of care in terms of quality. The role involves approximately 75-95% of time out in the field and 5-25% in the office for administrative tasks. Join us in bringing support to the most vulnerable in our communities and help us continue our journey as the UK's fastest-growing technology-enabled care provider.
Responsibilities:
* Supervise carers ongoingly
* Ensure customer requirements are met
* Ensure team skills and ability to deliver safe, quality care
* Complete meet & greet for all new packages
* Maintain local knowledge of the area
* Develop and review care plans
* Audit MAR charts and log books
* Conduct carer spot checks and field supervisions
* Interview carers and support compliance
* Attend provider meetings and support business opportunities
* Hands-on care duties
* Participate in out-of-hours on-call duties
* Engage in team meetings
Background and Experience:
* Fully flexible availability
* Excellent knowledge of the care sector
* Organised and efficient
* NVQ desirable but not essential
* Opportunity for NVQ and in-house training and development for your role and future career
* Access to 'We Care' employee benefits platform offering shopping discounts and cashback from over 800 retailers
* Employee Assistance Programme
* Provision of mobile phone and required technology
* Company pension scheme
* 25 days holiday entitlement plus bank holidays
* Paid DBS/PVG checks
* Funding available for your qualifications; registration fees for SSSC (Scotland) and SCW (Wales) are employee-paid
* Free uniform
* Service and recognition rewards
About Cera
Cera's vision is to empower people to live their best lives, in their own homes, through technology, professional care, and support. By joining Cera, you contribute to making this vision a reality. Our work promotes dignity, respect, independence, and choice for our service users, enabling you to make a real difference.
We are transforming care delivery by providing our professional carers with insights and improved decision-making tools. Our technology enables carers to focus on what they do best: care.
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