Overview
Application Support Analyst at ESG. Base pay range provided by ESG. This role is based in Chorley with hybrid working options and initial in-office training.
Department: Service Operations
Reports To: Service Support Shift Lead
Work Location: Chorley – Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 3
The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Titanium, Pricing & Billing Suite of ESG applications that serve Energy Market Participant clients. Daily activities range from incident resolution to large-scale project delivery. Analysts work with internal teams to support day-to-day running of client services.
Flexible working patterns are available where possible; however, during initial training in-office presence is essential. Our UK office is based in Chorley.
Responsibilities
* Provide front line support to customers
* Troubleshoot and resolve software problems, internally and externally
* Provide application support and guidance, internally and externally
* Complete incident reports
* Participate in helpdesk review and analysis
* Install, configure, and maintain software applications in test and production environments
* Collaborate with Infrastructure, Network and Product Development teams to investigate complex issues and implement solutions
* Share knowledge and document problems and resolutions for future reference
* Develop documentation to aid deployment and operation of software applications
* Create upgrade procedure mappings for general and specific scenarios
* Demonstrate knowledge of the ESG product suite to support deployments in customer environments
* Record and maintain system documentation and software inventories
* Follow procedures and seek assistance when guidelines are inadequate
* Understand configuration management and participate in change control processes
* Support quality control activities to comply with standards
Project Work
* Assist in the implementation of new and amended solutions
* Report progress and participate in progress meetings
* Provide estimates for effort and elapsed time; flag deviations from plan
About You
You must have:
* Knowledge and experience of Software Deployment
* Knowledge and experience of Customer Support
* Knowledge and experience of SQL Databases
* Knowledge and experience of System Monitoring Solutions
* Strong attention to detail
* Strong problem solving and organizational skills
* Excellent written and oral communication
* Excellent customer service skills including customer-facing
Desirable:
* PowerShell
* AWS
* Argo
* MySQL
* Grafana
* ITIL Knowledge
We value ESG’s core principles: Excellence, Passion, Integrity, and Collaboration.
We welcome diverse applicants from all abilities, genders, ethnicities, ages, sexual orientations, life experiences and backgrounds. For more information on how we process your information please see our privacy notice on our website.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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