Salary: £25,000 - 65,000 per year Requirements: Proven experience in a customer-facing Software Support role. Demonstrable technical skills in SQL, JAVA/JSON or similar. Experience using case management tools, such as ServiceNow or Zendesk. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). HR/Payroll or WFM knowledge would be an advantage but not essential. Responsibilities: Demonstrate key technical and operational skills for the role, including supporting and resolving issues with Zellis Solutions, such as Elementsuite, Everyday, ResourceLink, MyView, HCM cloud/AIR. Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS, and employee engagement eNPS. Investigate and diagnose data issues for data structures. Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets while keeping customers and colleagues regularly updated. Perform data analysis to investigate, diagnose, and apply corrective action for solution issues. Identify opportunities for case reduction and deflection, including trend analysis and creation of knowledge articles. Escalate individual support cases that cannot be resolved through available troubleshooting steps to extended teams. Technologies: Cloud Support JSON Java SQL ServiceNow Zendesk DevOps Security More: At Zellis, we create market-leading HR & Payroll products and services, powering exceptional employee experiences. Our multi-award-winning products serve over five million employees yearly, with numerous prestigious clients, making us the largest provider of Payroll and HR software and managed services. We are committed to fostering an environment where people want to join and belong, guided by our core values of teamwork, continuous learning, making an impact, and scalability. Our inclusive culture supports growth, challenges the status quo, and enhances our market position. Alongside a competitive salary, we offer 25 days of annual leave, private medical insurance, life assurance, a generous pension scheme, and various flexible benefits. last updated 11 week of 2026