Overview
As an Administrative Officer within the Wales Field Operations Team, you will be expected to provide support to managers and frontline staff by undertaking transactional work in a particular area.
Responsibilities
* Work collaboratively with remote teams across GB to support the delivery of the core function of the Business Unit in accordance with established time scales and performance targets.
* Ensure accurate records are kept and updated; data input using various IT systems in accordance with APHA Data.
* Identify efficiencies that could be utilised within your own team or wider business unit.
* Understand and identify issues that may affect delivery and escalate to your Line Manager as required.
* Flexibility to adapt to changing situations within the office and respond with energy and commitment to take on additional tasks that may be outside the normal day to day duties.
* Take on responsibility for a set of administrative procedures; ensuring actions are carried out in accordance with the procedures and within the necessary timescales.
* Provide a range of office administrative and business support duties to the immediate team, and where required, the wider team. This includes organising meetings, taking notes, updating distribution lists, coordinating training courses, and monitoring shared mailboxes.
* Respond to telephone queries, following up enquiries that cannot be immediately resolved. This includes processing and procedural work, accurately noting details of the call on a customer’s record, updating databases, producing paperwork, and following general administration processes.
* Provide support and guidance to others (internally and externally) on procedures, answering queries and following up enquiries that cannot be immediately solved.
* Continually review procedures in your work area and identify any efficiencies that could be utilised in your work area.
* Liaise with stakeholders, delivery partners and customers to provide excellent customer service, understanding and appreciating their needs and requirements (e.g., liaising with farmers and local veterinary practices to arrange tests). Some roles may involve arranging removal of diseased animals to an abattoir, liaising with farmers and their agents over compensation valuations and payments (TB operational delivery roles only).
* Liaise with laboratories over test results (TB Operational Delivery role only).
* Respond to requests from the public for information and guidance and provide accurate and timely information to our customers.
* Update information held on information systems by liaising with the public to ensure the data we capture about our customers is accurate.
* Ensure customer expectations are met.
Requirements
* Strong communication and problem‑solving skills; highly organised; able to work on your own initiative as well as in a team.
* Experience in administrative procedures and office support roles; ability to manage multiple tasks and deadlines.
* Ability to use IT systems for data entry and record-keeping in line with APHA Data standards.
Equal Opportunity
APHA is a Disability Confident employer. We value difference and diversity because it helps us be more innovative and make better decisions. In recruitment, some situations may limit the number of interviews offered to both disabled and non-disabled applicants in high-volume periods. For more details please refer to the official Disability Confident information.
#J-18808-Ljbffr