Job Description:
Administration Team Leader
Location: Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH
Type: Permanent, Full-time, 40 hours/week, Monday to Friday, shifts between 7:30-18:00
Salary: £32,000 plus excellent benefits
Company motto: We make health happen
The Administration Team Leader will manage a small team of multi-skilled administrators within our new Dartford Bupa Health Clinic. They will supervise and coordinate all reception and back-office administration requirements, ensuring the smooth running of the administration team and the delivery of excellent customer service.
Responsibilities include:
* Proactively address issues related to administration and customer experience
* Share best practices within the admin team and across the business
* Monitor and control all finance activities carried out by the team
* Forecast weekly to match capacity with targets
* Engage and motivate team members through coaching, meetings, and briefings, aligning their roles with business objectives
Key Skills / Qualifications:
* Proficiency in MS Office
* Experience in a busy clinical environment or as a medical secretary
* Previous leadership and people management skills
* Customer service experience and a customer-focused approach
* Excellent communication skills (interpersonal, written, verbal)
* Strong organisational and time management skills
Benefits:
Our benefits support overall wellbeing, including mental, physical, financial, social, and environmental health. We promote flexible working and family-friendly benefits. Joining us, you will receive:
* 25 days holiday (increasing with service), with buy/sell options
* Bupa health insurance
* Long service rewards (ecards, extra holidays, monetary bonuses)
* Interest-free annual travel loans
* Wagestream early wage access
* Competitive pension plans and parental leave
* My Bupa Extras discounts and wellbeing tools
Why Bupa?
As a health insurer and provider without shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives and to make a better world. We value diversity and encourage applications from all backgrounds. Bupa is a Level 2 Disability Confident Employer, offering fair treatment and reasonable adjustments during recruitment.
Additional Information:
* Time Type: Full time
* Job Area: Administration
* Location: Clinic - Dartford
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