Job Description:
As a member of our Ground Operations Team at Manchester Airport, our Passenger Service Agents play a crucial role in ensuring that excellent customer service is delivered to our all-important customers.
Why join Jet2.com as a Passenger Service Agent?
* Hourly rate of £13.19 per hour, with an additional £3.30 per hour for unsociable hours (between 11:00 pm - 04:59 am).
* Free car parking for all colleagues at the airport.
* Rest areas to relax during breaks and free refreshments during your shift.
* Discretionary profit share bonus scheme.
* 34 days holiday entitlement per year (pro-rata for part-time).
* Recommend a Friend scheme (£250 for successful referrals) & pension scheme.
* Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
* Annual pay reviews, our iconic Red uniform, paid training courses, and more!
What will you do as a Passenger Service Agent?
* Provide a warm and friendly welcome to our customers arriving at the airport & greeting them back from their holiday.
* Check-in customers for their flights, issue boarding passes, check passports and travel documents, and assist at Self Service kiosks.
* Board flights to ensure timely departures.
* Follow safety and security procedures.
* Support customers and operations during disruptions and delays.
* Proactively resolve issues and overcome challenges.
* Communicate effectively, maintaining a friendly and professional approach to make every customer feel like a VIP.
We offer a 30-hour per week contract on a Fixed-term basis until November 2025. This role involves shift work in a rolling 4 on, 2 off pattern, including early mornings, late evenings, weekends, and bank holidays. Rostered 4 weeks in advance.
What skills will I need?
* This role is physically demanding, requiring support in a fast-paced environment. We seek adaptable, self-motivated individuals with good time management skills.
* No prior experience necessary—if you have a passion for Customer Service, enjoy resolving complex issues, and thrive in a team, apply today!
Note: Only one application is permitted for the Summer 2025 opportunities at each airport.
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