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Erp functional it support lead 5279020

Ellesmere
It
£21.65 an hour
Posted: 11h ago
Offer description

What's involved with this role: JOB TITLE: ERP Functional IT Support Lead REF: Chester 5279020 Pay rate: £21.65 per hour PAYE Contract Type: Temporary, Anticipated 2 to 3 months Working Arrangement: Assume office based as no hybrid working given In order to apply for this role you will have experience working with a Unit4 system or other ERP system or similar role and knowledge of Unit4 HR/Payroll/Finance modules or equivalent ERP system modules. Experience of leading a team is desirable for this role. The role: On behalf of a local council, we are seeking an ERP Functional IT Support Lead to lead on system change and development work as well as acting as an escalation point for system defects and service requests with the 3rd party support contract. This role has a focus on developing and improving the Unit4 application and the post holder will lead on system change and development work as well as acting as an escalation point for system defects and service requests with the 3rd party support contract. The role is to lead an essential team responsible for ensuring the effective operational delivery of the councils ERP system as part of a Transactional Shared Service on behalf of two Councils. Key Responsibilities: Lead System Development, to identify and implement improvements for Unit4 and FP&A systems, prioritising requests and ensuring best practice use. Manage System Roadmap, to oversee upgrades, system design, patching, and UAT. Gather user requirements and produce clear specification documents. Project Leadership, to define project scope, follow set methodologies, and ensure developments drive efficiency and automation. Coordinate delivery and training. Implementation & Testing, to lead testing, documentation, and deployment of Unit4 changes. Ensure updates are fit for purpose and properly supported. System Maintenance, to support upgrades, patching, year-end processes, and UAT to maintain efficient and reliable systems. Technical & Functional Support, to maintain reports, interfaces, hierarchies, roles, and security settings within Unit4, ensuring operational integrity. User Support & Communication, to create development updates, guidance, and training materials. Maintain self-service documentation and contribute to support tools. Service Management, to use ITIL framework to manage incidents and service requests. Troubleshoot complex system issues as second-line support. Business Process Improvement, to provide system expertise to enhance business processes. Handle medium-complexity admin tasks and escalate major issues to third-party support. What the client is looking for: Strong and proven experience working with a Unit4 system or other ERP system or similar role Knowledge of Unit4 HR/Payroll/Finance modules or equivalent ERP system modules Proven experience of analysing and documenting complex business processes Unit4 ERP certification or equivalent qualification or experience in an ERP system Detailed understanding of finance/HRP processes and procedures Previous supervisory experience of small/medium teams is desirable Experience working with 3rd party suppliers on delivery and change management Experience of working within an ITIL framework is desirable How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.

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