Control Room Administrator – Days & Nights (4 on / 4 off)
Location: National Operations Centre, Northampton
Salary: £29,600 per year
Shift Pattern: 4 on / 4 off – days & nights (permanent, full‑time)
What You'll Be Doing
* Keeping a live eye on staffing and attendance across multiple sites
* Managing the process when someone runs late, doesn't turn up, or needs urgent support
* Monitoring welfare check calls and taking action if someone goes quiet
* Responding to duress alerts and escalating incidents quickly and calmly
* Handling calls and emails from sites and managers, often at the same time
* Recording incidents and actions accurately so nothing is missed
* Supporting smooth handovers so the next shift knows exactly what's going on
Who We're Looking For
* Confident using multiple computer systems at once
* Calm under pressure and able to think clearly when things get busy
* Organised, accurate, and switched on
* Comfortable speaking to managers, clients, and site staff
* Reliable and flexible enough to work both day and night shifts
What You'll Get
* £29,600 salary
* 4 on / 4 off shift pattern (real work‑life balance)
* Full training – we provide comprehensive onboarding
* A secure, professional working environment
* A role that matters
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