Job Description – Customer Service and showroom Assistant Temp (Farrar & Tanner part of the Outdoor365 group)
Cheltenham, Gloucestershire
We are looking for an enthusiastic, intelligent and friendly person to join our small team to help deliver our 5* customer service offering through until Christmas. In return you get free parking, refreshments, a great working environment and a generous discount off lovely gifts. We are open 7 days a week, and through until Christmas we are open from 7am until 11pm, so we can offer part time/ flexible hours for the right person with a range of hours available.
As one of our Customer Service assistants, you will be communicating with customers, responding to queries and ensuring full customer satisfaction.
You'll handle customer enquiries, answering any questions and queries over the phone, or online. You'll provide support and comprehensive product / service information to customers.
Tasks
* Answering customer enquiries and taking phone orders
* Managing customer enquiries via email and chat
* Finding solutions to customer problems
* Assisting customer in our showroom
Key attributes and requirements
* Professionalism
* Patience
* To be able to follow instruction
* Problem-solving skills
* Clear Communication skills
* Good written skills
* Friendly Attitude
* Strong time management
* Ability to listen and empathise
* And a "people-first" attitude
We'd like you to have worked in a customer service role before, either in store or restaurant environments. Please apply for our job outlining why you'd be suitable and the kind of hours you'd prefer to work and we will be in touch. Ideally you'll be able to work a minimum of 4 days per week.
Job Types: Part-time, Full-time
Pay: £12.50 per hour
Benefits:
* Flexitime
Education:
* GCSE or equivalent (preferred)
Job Types: Fixed term contract, Zero hours contract
Pay: £12.50 per hour
Expected hours: No less than 37.5 per week
Benefits:
* Casual dress
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person