Lettings & tenancy coordinator

Job description: Lettings & Tenancy Coordinator Location: Bushey Heath, Hertfordshire (with occasional local travel) Salary: £26,000 – £28,000 per annum Working Hours: Full-time, 9:00 AM – 6:00 PM Monday to Friday (plus Saturdays on a rota, with a day off in lieu). Position: Permanent About the Role Coppersmith Recruitment are hiring on behalf of our client, a highly reputable estate agency, to find a highly organized Lettings & Tenancy Coordinator. In this central, fast-paced role, you will act as the crucial link between the new business and property management departments. Your primary focus will be delivering a seamless onboarding experience for new tenants, guiding them from the initial application phase right through to their exciting move-in day. Key Responsibilities * Tenant Onboarding: Managing the complete application process, including submitting referencing and closely following up to ensure swift approvals. * Pre-Tenancy Logistics: Coordinating with the property management team and third-party contractors to ensure homes are fully prepared for move-in. This includes organizing pre-tenancy maintenance, booking inventories, cutting keys, and taking meter readings. * Compliance & Administration: Opening new property files, processing supporting invoices, and guaranteeing that all statutory compliance certificates are in place before a tenancy commences. * Contract Management: Ensuring all tenancy agreements and specific Landlord terms and conditions are accurately drawn up and signed. * Communication: Acting as the main point of contact, updating Lettings and Property Management systems accurately, and keeping landlords, tenants, and internal teams consistently informed of progress. * Field Work: Occasionally stepping out of the Bushey office to conduct property inspections or accompany approved contractors on-site. * Business Development: Identifying missed sales opportunities and confidently explaining the benefits of rent protection policies to landlords. What We Are Looking For This is a highly process-driven and task-oriented position. You do not need specific industry qualifications, as full training will be provided. However, you will need: * A proactive, enthusiastic, and "can-do" attitude. * Exceptional organizational skills with the ability to thrive under pressure in a busy environment. * A collaborative team spirit, always ready to step in and ensure the tenant's experience is overwhelmingly positive. * A full UK driving license and access to your own vehicle, as local property visits are required (you will not need to transport clients). Interview Process To ensure a smooth hiring journey, the interview process will be conducted in two stages: * Stage 1: A brief telephone interview (15–20 minutes) to discuss your background and the role. * Stage 2: A face-to-face interview