Job Description
Do you have experience liaising with various stakeholders?
Are you skilled in scheduling and handling data?
Then consider the role of Resource Administrator at Reed in Partnership!
Please note this is a 12 month fixed term contract!
What is the role about?
Programme Support Resource Administrators are critical to the successful co-ordination of Reed Wellbeing's world class, evidence-based health and wellbeing behaviour lifestyle interventions. They are responsible for ensuring the smooth running of Reed Wellbeing's health programmes across a specified region to agreed quality standards (1), by co-ordinating the deployment of Health & Wellbeing Coaches to various venues and programmes whilst adhering to our core values(7) by working closely with the area managers.
Just some of your day-to-day responsibilities will include:
* Liaising with up to twenty Health & Wellbeing Coaches at any one time to take note of their availability and assign them to the delivery of a specified wellbeing programme.
* Accurately capturing all required participant, programme data and service data and maintaining excellent database integrity, across multiple databases at all times.
* Updating daily records on call activity, outcomes and any other performance metrics as specified by your Line Manager. Evidencing the achievement of daily, weekly and monthly performance and productivity targets across the Reed Wellbeing services.
* Ensuring information provided is accurate and relevant systems are promptly updated with the corresponding data and eligibility status, ensuring data accuracy and integrity.
* MI and Commissioner Reports will identify any inaccuracies that have been inputted on the CRM system; the Resource administrator will from time to time be expected to rectify these appropriately in a data cleanse activity.
* Managing the secure NHS inbox and being responsible for delegating incoming queries and requests, responding to participant referrals within a reasonable time frame and maintaining an efficient electronic filing system.
* Presenting information to internal and external stakeholders in an accessible format, always maintaining a high quality of presentation.
What's in it for you?
* 25 days annual leave (pro-rata for part time) plus statutory bank holidays
* Reed Pension Scheme
* Award Winning Management & Leadership training
* Professional & Personal Development Funds
* Bi-annual pay reviews
* Plus much more that can be found?on our website
* With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
To be successful in this role, we are looking for someone with:
* Experience of working effectively within an office based team and liaising with multiple components of the business.
* Demonstrable experience of delivering high quality performance regarding all responsibilities.
* Experience of working in a fast past, target orientated environment.
* Experience of using database systems to input data accurately in order achieve high standards and meet NHS requirements.
* Experience of administrating and/or co-ordinating a number of events and/or programmes at any one time.
* Experience of using database systems to input data accurately in order to track the progress of participants and potential participants.
* Minimum of 5 GCSE's (grade A - C, including English & Maths) or equivalent.
Essential Criteria
* Highly organised with an ability to work to set targets.
* High levels of attentive to detail, ensuring all relevant data is captured accurately.
* Demonstrable time management and personal organisation skills with the capacity to communicate effectively at required levels.
* Capable of maintaining accurate and up to date records in paper and electronic systems to a high standard. Ability to follow processes (ensuring that referral eligibility for relevant service is assessed promptly and accurately and that required information is provided to the participant).