The post holder will be responsible for a variety of administrative and clerical functions arranging appointments in a booking office and using an electronic scheduling system to book appointments. The Post holder will also cover reception.
You will be expected to display a pleasant and caring approach, especially when dealing with patients.
A full time position
Operational use of Information Systems (e.g., Lorenzo & Auditbase ) to register patients attending the departments for examination, ensuring the data entered is accurate and correct.
Answer telephone queries in a timely manner
Demonstrate own tasks to new starters as directed.
Work with other patient administration departments in line with the continuing needs of the NHS Plan and other developments in health care.
Attend any relevant training courses necessary to ensure the effective delivery of the role and maintain personal development.
Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.
Safeguard at all times the confidentiality of information in relation to patients and staff. Information relating to identifiable persons must on no account be divulged other than to an authorised person.
Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
For further details / informal visits contact: Name: Joanne Horsfall Job title: Team Leader Email address: Telephone number:
Sarah King
Donna Chappill
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