Important Note:
Please note: While the NHS Scotland National Recruitment portal (JobTrain) references Public Services Delivery Scotland ahead of the formal name change on 1st April 2026, National Services Scotland (NSS) remains the organisations name until 31st March 2026.
* This vacancy is only open to applicants currently working with NHS Scotland***
About The Organisation
In June 2025, the Cabinet Secretary for Health and Social Care introduced two key frameworks: the Population Health Framework and the Service Renewal Framework (SRF). The SRF sets out an ambitious vision to drive innovation and enable more integrated delivery across Scotland’s health and care services. As part of this transformation, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) will come together to form a new organisation: Public Services Delivery Scotland in April 2026. The new organisation will play a pivotal role in supporting the renewal and long‑term sustainability of health and care services across Scotland. To learn more about the new organisation, please read the public consultation paper.
The Post
The M365 Scotland National team are seeking to recruit a Senior Technical Specialist to provide advice, support and resolution of complex technical challenges both on adoption of new products and existing products across the national M365 platform in support of NHSS.
You will work as part of a multi‑disciplined team alongside national Global admins (GA’s), technical staff, project staff, transformation teams and service teams.
The postholder will provide leadership to both technical and non‑technical stakeholders.
Candidate
Applications are invited from individuals who have experience in providing technical support for applications and platforms. The candidate must have significant experience of supporting M365 products and resolving complex technical issues.
The candidate will have experience in identification and assessment of potential solutions prior to adoption in an environment where consideration also needs to be given to data and user impacts of any solution.
Experience of providing technical support at national level across NHS Scotland would be advantageous but not essential.
Strong customer focus and communication skills are required as well as the technical aptitude.
Location and Working Pattern
Gyle Square, Edinburgh or Delta House, Glasgow.
Currently hybrid working.
Monday to Friday, 36 hours per week.
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with PSDS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.
Inclusion
Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSDS has made a long‑term commitment to staff health and well‑being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSDS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further Information
For an informal discussion on the post, please contact Stewart Priest, Technical Lead & Solutions Architect.
Closing date for completed applications is 30 March 2026.
We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.
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