Job summary We are looking for a full-time 12 month Maternity Cover for our Patient Accommodation and Assistant Service Manager Role. We are seeking a special individual who is motivated, sensitive and will be supportive to families staying in the house. The role requires an enthusiastic individual who can demonstrate excellent organisational, operational, leadership and motivational skills. Someone who is friendly, hard-working and open-minded to join our team and manage our parent accommodation for families of children who are on the Paediatric Intensive Care Unit (PICU) based at St Mary's Hospital, Paddington and also supporting the wider Paediatric service delivery. The appointed candidate will be responsible for the management of cosmic house and assisting the paediatric service manager and the service directors in the delivery of objectives. Main duties of the job The Parent Accommodation Officer will be responsible for the management of the house and keyresponsibilities include: Welcoming new families to the house, liaising with PICU ward personnel. Being supportive and understanding to families at all times and being alert to the security of the house whilst ensuring families understand the need for this. You will also be required to carry out some light domestic duties. The Parent Accommodation Officer will work to charity and Trusts high standards to achieve consistent, excellent delivery of our duty of care and emotional support for thefamilies that we accommodate. We need a special individual who is motivated, sensitive and will besupportive to families staying in the house. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Person Specification EDUCATION Essential Degree level qualification or equivalent training and/or experience SKILLS/ABILITIES Essential Ability to priorities and delegate tasks appropriately Able to identify areas for improvement and implement processes as appropriate Dealing professionally, promptly and sensitively with escalated problems, issues and complaints Understanding of providing excellent customer service EXPERIENCE Essential Knowledge of administration procedures and computerised software Proven ability in managing people, process, quality and productivity Provision of management Information. Previous clerical experience within a healthcare setting. At least one years Desirable Experience of coordinating a service, project group or large work stream Operational experience in a managerial role. Staff management including objective setting and appraisal, performance review & people development. Person Specification EDUCATION Essential Degree level qualification or equivalent training and/or experience SKILLS/ABILITIES Essential Ability to priorities and delegate tasks appropriately Able to identify areas for improvement and implement processes as appropriate Dealing professionally, promptly and sensitively with escalated problems, issues and complaints Understanding of providing excellent customer service EXPERIENCE Essential Knowledge of administration procedures and computerised software Proven ability in managing people, process, quality and productivity Provision of management Information. Previous clerical experience within a healthcare setting. At least one years Desirable Experience of coordinating a service, project group or large work stream Operational experience in a managerial role. Staff management including objective setting and appraisal, performance review & people development. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Imperial College Healthcare NHS Trust Address St Marys Hospital London W2 1NY Employer's website