Lorien are working with a leading services organisation based in Bradford who are currently looking for a IT Support Engineer.
This role is an important hire as the business are looking for someone with the 1st line support experience, take ownership of this area to a fully fledged service provided to internal and external customers.
Responsibilities
* 1st line support
* Provision of new laptops for new starters and work with HR for induction
* Logging and processing support calls and requests meeting SLA's
* Provide full IT systems support
* Create and maintain key documentation
* Provide trend analysis of Service desk software and reporting
Experience
* M365 Admin
* O365
* IP Telephone systems
* Networks
* Mac OS and Windows Desktop
* Anti Virus and Drive encryption - ESET (Moving to MS Defender)
* ITIL
This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with additional benefits.
This client are unable to offer sponsorship and must reside locally to the office for on call/urgent escalation wor
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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