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Senior Customer Service Coordinator, Stevenage
Job Details:
* Client:
* Location:
* Job Category: Other
* EU work permit required: Yes
* Job Views: 2
* Posted: 04.06.2025
* Expiry Date: 19.07.2025
Job Description:
Main Function
Support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.
Key Functional Areas
* Provide inspirational line management to a small team of Customer Service Coordinators.
* Support and guide Customer Service Coordinators daily.
* Communicate effectively and professionally with customers to manage expectations.
* Issue Miller documentation as needed to assist homeowners.
* Handle all incoming communications promptly and record them systemically.
* Maintain professionalism, courtesy, and dignity with customers, colleagues, and subcontractors.
Key Capabilities Required
(1) Skills, Capabilities, and Attributes
* Leadership and support skills for the Customer Service Department.
* Ability to prioritize administrative tasks.
* Supervisory skills for co-ordinator workload.
* Ability to work independently and as part of a team.
* Empathy and understanding towards customers without compromising business interests.
* Ability to produce concise and accurate reports.
* Proficiency with Excel, Word, and PowerPoint.
* Strong professional relationship-building skills.
* Effective written and electronic communication skills.
(2) Behavioural Attributes
* Trustworthy, honest, and provide excellent feedback.
* Commercial awareness.
* Controlled and dignified demeanor.
(3) Knowledge, Experience, and Qualifications
* Experience managing small, customer-focused teams.
* Experience handling client and company confidentiality.
* Proficiency in Word and Excel with strong administrative skills.
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