Overview
Referral and Information Officer — Scale 4 (£26,403 - £28,142). 37 hours, Full-Time (Monday to Friday, 08:30am - 5:00pm). Permanent. Fred Perry House, some hybrid working may be available following induction period.
Application Deadline: Monday 1 December 2025. Shortlisting Date: Tuesday 2 December 2025. Interview Date: Friday 12 December 2025. Interview Type: Face to face.
Please note: we may close this vacancy early if a high volume of applications is received. We encourage you to submit your application as soon as possible to avoid disappointment.
Join Stockport Council — MJ Local Authority of the Year 2025.
Your Role
Your role will be working in a team that is the first point of contact for enquiries to Adult Social Care, providing a responsive and effective service and ensuring all customer contacts are handled professionally. You will make referrals to appropriate internal teams and external services, using information received from members of the public, colleagues, and partner organisations.
About You
We are looking for a self-motivated person who can work part time within a fast-paced environment, with previous customer service experience and excellent communication skills.
About Us
An opportunity has arisen for a full-time Referral and Information Officer within the Council’s Adult Social Care Front Door Team. This is a Multi-Disciplinary Team made up of Social Workers, Occupational Therapists, Social Care Officers, and Referral and Information Officers. This role is a good place to begin a career in Adult Social Care and has proven career pathways and progression.
As a team we follow the Adult Social Care strengths-based model of practice, Gloriously Ordinary Lives. Our aim is to ensure residents of Stockport are able to live a gloriously ordinary life, whether with support from others or through providing accurate and helpful information and advice. We are committed to wellbeing, fair working conditions, and a diverse, inclusive workforce.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work and pledge to pay the real living wage, engage staff in key decisions, and endorse fair and flexible working conditions.
If you would like to find out more about the role please contact Joanna Sheridan on 07866999862 for an informal discussion about the role.
The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.
Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: [removed link]
Additional information
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