JOB TITLE Aftersales Director LOCATION Exeter, Head Office
Job Type
COMPANY City West Country REPORTS TO Managing Director
Full time / Part Time: Full Time (45 hours per week)
Salary:Excellent and competitive package (inclusive of competitive bonus scheme and fuel allowance)
Pension:Scottish Widows salary sacrifice pension scheme (7% employer contributions)
Other:Allocation of two company vehicles, subject to the terms of the director scheme currently in place
Summary
As Aftersales Director, you will be responsible for developing and executing the groups Aftersales strategy across the business. You will lead service, parts, customer service (CSU) and warranty operations for both Passenger Cars and Light Commercial Vehicles across multiple brands, ensuring exceptional customer satisfaction, operational efficiency, and consistent profitability across all sites. This key leadership role will join the companys Board of Directors and will be at the heart of our operational success.
Job Purpose
* Maximise the efficient operation and profitability of the Aftersales team
* Consistently exceed customer expectations
* Delivers and maintains high standards in line with the business needs
* Responsible for facilitating the Aftersales Department for all sites
* KPI's service targets, composite, manufacturer information
* Financial managing agreed budgets/costs
KEY RESPONSIBILITES
* Strategic Leadership: Develop and implement a cohesive aftersales strategy aligned with brand standards and business objectives.
* Operational Excellence: Drive continuous improvement in service, parts, CSU and warranty performance across the business by partnering with General Managers and the wider Aftersales team
* Financial Oversight: Devise the Aftersales annual budget, forecasts, and performance metrics to meet profitability and efficiency targets. Report on the performance of each area of Aftersales against budgeted expectation.
* Team Management: Lead, mentor, and inspire aftersales managers and their teams, fostering a high-performance culture than encourages and facilitates continuous improvement.
* Customer Satisfaction: Champion a customer-first approach, enhancing retention and CSI (Customer Satisfaction Index) scores.
* Compliance & Standards: Ensure all aftersales operations comply with manufacturer guidelines, industry standards, and health & safety regulations.
* Brand Collaboration: Build and maintain strong relationships, ensuring alignment with brand expectations and KPIs.
* Innovation & Technology: Leverage new technologies and digital tools to enhance operational workflows and customer engagement.
Knowledge & Specific Job Skills
* Proven track record of aftersales/sales achievement within the Motor industry
* Experience of leading a team in a customer focused environment
* Proven ability in delivering aftersales performance with their team
* Broad commercial business acumen
* Ability to work in a changing environment
CORE BEHAVIOURS
Driving Sales Identifies and initiates opportunities to drive sales and deliver commercial benefits
Customer Service Focuses on the needs of customers to improve service and sales
Planning & Organising Organises own workload effectively, prioritising to deliver to deadlines
Analytical Ability & Decision Making Demonstrates sound judgement in making decisions
Teamwork & Coaching Quickly builds rapport and establishes relationships with others
Motivation Demonstrates a positive attitude and takes responsibility for their own actions.
Leadership Communicates and engages with others effectively to deliver results
LNKD1_UKTJ #J-18808-Ljbffr