Job Description
Service Experience Coach
Location: London, E14 5HP
Hours of Work: 40
Contract Type: Permanent
We’re looking for a Service Experience Coach to champion service excellence and ensure the highest standards are consistently delivered.
With a sharp eye for detail and a passion for coaching, you’ll evaluate and enhance service delivery through structured observations, impactful training and hands-on support.
Job Description
In this role, you’ll play a key part in maintaining the site training matrix, supporting leadership development and building a future-ready workforce.
You’ll be a visible presence in the operation – leading by example, identifying performance gaps and using insights to drive continuous improvement.
To succeed, you’ll need strong coaching and facilitation skills, the confidence to challenge constructively and the ability to influence at all levels.
If you’re proactive, highly organised and committed to delivering exceptional customer experiences, we’d love to hear from you.
Key Responsibilities
1. Consistently deliver elevated,...